Accessibility

OAK is committed to making our airport accessible to all guests. It is our priority to provide outstanding customer service amenities, ease of access and a safe and pleasurable travel experience for all our valued customers.

Overview

Americans with Disabilities Act (ADA) and Title VI Policies and Procedures

Airline Passenger with Disabilities Bill of Rights

Accessible Facilities & Services

Accessible Loading and Unloading Areas

ADA accessible blue curbsides are located in front of both terminals.

Accessible Parking

For parking lot directions and rates, please see our website. Questions? Visit Travelers with Disabilities for more information.

Accessible Restrooms

All airport restrooms are equipped with stalls for persons with disabilities.

New restrooms have opened at Gate 3 and 4 in Terminal 1. Additional restroom renovations are currently in progress and are expected to be completed by June 2028. Some of the new amenities will include:

  • ADA-compliant stalls
  • Ambulatory stalls
  • Companion care stalls
  • Baby changing stations in both the Men’s & Women’s restrooms, except for in the men’s restroom at Gate 3.

Family Restrooms

OAK has one family restroom located at Gate 27. Four new Family Restrooms will be opening in September 2025, near Gate 7.

Lactation Pods

OAK has two wheelchair accessible lactation pods. One is located in the connector between Terminal 1 and 2, closest to the Terminal 1 side and another one is located in Terminal 2 between Gates 25 & 26.

New Lactation Suite arriving in Terminal 1 at Gate 7 in September 2025.

Assistive Technology & Communication Services

Aira Explorer for the Blind and Low-Vision

Services are available for blind and low vision passengers, by accessing technology through the Aira network, free of charge. Customers can connect with professional agents who act as visual interpreters by downloading the app or calling 800-835-1934.

Aira Explorer for the Blind and Low-Vision

OAK is pleased to expand its partnership with Aira to include Aira ASL for the Deaf and hard-of-hearing community. Aira ASL is an app providing free, on-demand, remote American Sign Language (ASL) interpreting for the Deaf and hard-of-hearing community to enhance the ease and efficiency of communication. Download the app and use anywhere on Airport property to connect free of charge with a professional sign language interpreter.

Voyce

Passenger Support Programs

Canine Comfort

Weekly pet therapy program for passengers

Service Animal and Pet Relief Area

OAK has three animal relief areas. Two are located outside; one in the exterior of Terminal 1 and one in the exterior of Terminal 2. Additionally, there is one located inside Terminal 2 near Gate 25.

Service Animal Relief Area Map

TSA Cares

TSA Cares provides information on security procedures aimed at helping passengers with disabilities, medical conditions and individuals needing additional assistance to better prepare for the security screening process. 

Passengers may use the TSA Cares form provided online. If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance.

TSA Cares Online Form

Wheelchair Services

Wheelchairs are available at the curbside only at Southwest Airlines in Terminal 2. The airlines in Terminal 1 provide the service, either through a contract company or airline staff, at the ticket counters.

Passengers can reserve wheelchair assistance in advance by contacting their airline or requesting it online via the airline’s website.

Learn More
Airline Contact Number
Alaska 510-577-5812
Allegiant 866-719-3910
Avianca 866-919-0081
Advanced Air 800-393-7035
Delta 510-383-4485 / 800-325-8224
Frontier 510-343-5192
Hawaiian 510-563-3915
JSX 214-490-1646
Southwest 510 563-1000
Spirit 510-430-8748
Sun Country 800-359-6726
Viva Aerobus +52 (81) 8215 0520 / +52 (81) 8215 0196
Volaris 510-863-9841 x4503 / (341) 699-7223 x4502